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Customers have the opportunity to place all their orders from the website: https://rosendoesteve.com/products
Each customer declares with full capacity to use credit cards and that they have sufficient funds to cover all costs resulting from the purchase of products through Rosendo Esteve Vins i Olis.
By pressing the “Pay” button during the purchase process, the member declares to fully and unreservedly accept all of these general conditions of sale.
The data recorded by Rosendo Esteve Vins i Olis constitute proof of the transactions made between Rosendo Esteve Vins i Olis and the members of its Private Community. Rosendo Esteve Vins i Olis will confirm your order by sending an email.
All taxes are included in the prices of our products, but do not include transport costs.
Rosendo Esteve Vins i Olis reserves the right to change its prices at any time, but the products will be invoiced on the basis of the rates in force at the time of registration of orders (subject to the availability of the product ), except for manifest typographical error.
The products remain the property of the supplier until the full payment of the price has taken place.
Rosendo Esteve Vins i Olis reserves the right to reject an order from any member with whom it has a dispute.
This merchant agrees not to allow any transaction that is illegal, or is deemed by the credit card brands or the acquiring bank, that may or has the potential to damage their goodwill or negatively influence them. The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Purchaser, Issuing Bank, Merchant, Cardholder, or cards. In addition, the following activities are also explicitly prohibited: “Sale of alcoholic beverages to persons under 18 years of age.”
Rosendo Esteve Vins i Olis will do everything possible to please all its customers in the demand for the products.
If the product is not available after the order has been placed, the customer will be informed by e-mail, so you can choose between modifying the order or canceling it.
As a result of this request, the speed of the return to the customer’s bank account will depend on the type of bank card and the conditions of each bank. These deadlines are again specified in the “Delivery” clause.
Payment by card.
Payment is made by credit card. Accepted bank cards are: Visa and MasterCard. The purchase price will be charged to the customer’s bank account, within 4 days from the day of the order and this will be considered effective after confirmation of their agreement by the bank payment centers.
In the event that the POS (Point of Sale Terminal) informs of the rejection of the card, the order will be automatically canceled, informing the customer online of this cancellation.
Bank transfer.
This method of payment will have no cost to the customer
Returns will be charged to the account provided by the customer.
To pay an invoice, you must have:
Invoice number,
Name of the person entering.
It must be addressed to Rosendo Esteve Vins i Olis in the account number provided by the company.
Send proof of income to: rosendoesteve@gmail.co m by sending proof of income to the subject.
For your security Rosendo Esteve Vins i Olis has relied on the payment system by credit card to a payment gateway.
The bank details entered are encrypted and securely transmitted to the bank’s servers and are subsequently verified with the issuing bank to prevent possible fraud and abuse.
This data entry procedure is guaranteed by SSL (Secure Socker Layer) -128-bit encryption technology, one of the most advanced and effective protection systems currently available, thanks to which no third party will have access via the Internet to this information regarding the bank details entered by the customer.
Only the Bank has access to the bank details linked to these means of payment, so Rosendo Esteve Vins i Olis does not know or record this data during the payment transaction.
Rosendo Esteve Vins i Olis will deliver the products to the courier company GLS – Gandesa, from where the products will leave to their final destination, which will be the address established by the buyer. Each time an order is placed, the buyer will receive an email.
Shipping costs will be borne by the buyer.
The purchase order corresponding to the order will be available at Rosendo Esteve Vins i Olis, once the payment is confirmed, which can be viewed via the link: “My order”, from the issuance of the email . This original purchase order includes delivery charges and VAT.
Rosendo Esteve Vins i Olis will ask its customers to choose the place of delivery, specifying their address, office or center where they want the product to be delivered. Delivery time ranges from 48 hours to 72 hours (working days).
Rosendo Esteve Vins i Olis will inform the customer of the departure of the order from the distribution warehouse, by sending an e-mail.
Each delivery is considered made from the making available of the product to the customer by the carrier, materialized by the control system used by the carrier. It is up to the recipient to check the order at the time of delivery and then make all reservations and claims that appear justified, it even has the possibility of rejecting the package, if it had been opened or if it has clear signs of deterioration.
Reservations and complaints should be addressed to Rosendo Esteve Vins i Olis by email: rosendoesteve@gmail.com
All products sold may be returned for 7 days from the date of delivery, in accordance with the provisions of the Spanish Retail Trade Act.
The customer must indicate their intention in advance by e-mail. Rosendo Esteve Vins i Olis will reply via another email specifying the precise instructions for returning the product.
Return costs will be borne by the customer.
The refund to the customer account as a result of this return will be made within 7 days of receipt of the goods by Rosendo Esteve Vins i Olis.
The refund cannot be made in any case if the products supplied were clearly used.
Products must be returned properly protected, in their original packaging, in perfect condition (not damaged or soiled by the customer) with all accessories, instructions and documentation. They will be sent to the place specified by Rosendo Esteve Wines and Oils in the precise instructions for the return of the product sent by e-mail.
In the event that the return is not accepted by the supplier to understand that the product whose return is intended to have been used, these products will remain in the distribution warehouse to be collected by the customer, for a period not exceeding thirty days from return. .
They will also not be able to return packages in which there is no attachment to identify the sender (order number, name, address,…).
The costs and risks associated with the return of the product will be borne by the sender, who must send safely and with the necessary guarantees for the returned goods to arrive in perfect condition.
Rosendo Esteve Vins i Olis can be used to return products purchased for the same amount. Once the returned products have been received, Rosendo Esteve Vins i Olis will verify that they are in good condition and will pay the amount paid less shipping costs, regardless of the amount of the returned product.
Everyone who returns their product will receive an email informing them of the amount of their refund.
Guarantees and after-sales services will be governed by Royal Legislative Decree 1/2007 of 16 November, which approves the text of the General Law for the Protection of Consumers and Users. According to this rule, the seller is obliged to deliver to the consumer and user products that comply with the contract, answering to him for any lack of conformity. The consumer and user have the right to the repair of the product, its replacement, the reduction of the price or the termination of the contract.
Rosendo Esteve Vins i Olis could not be held liable for breach of contract entered into in the event of a stock out or non-availability of the product, force majeure, disruption or total or partial strike, in particular, of postal services and means of transport and / or communications, flood or fire. In the event of a dispute, the member will contact Rosendo Esteve Vins i Olis as a matter of priority to obtain a friendly solution.
The courts of Tarragona are the only competent ones. These general conditions of sale will be interpreted in Spanish and will be carried out in accordance with Spanish law. Any disagreement that may arise due to its validity, interpretation or execution will be presented to the Courts of Tarragona, which are expressly given exclusive jurisdiction.
Rosendo Esteve Vins i Olis reserves the right to modify the general conditions of sale without prior notice, and may change, delete or add both the content and services provided through it and the way in which they appear presented or located in the your servers.
These changes must be accepted by the User each time he makes a purchase through the Rosendo Esteve Vins i Olis page.
Members of the “Rosendo Esteve Vins i Olis Private Community” who do not comply with the modifications to the general conditions, must notify and, from the date on which the new version will enter into force, must stop use the services Rosendo Esteve Wines and Oils. In the event that any of the terms of the general conditions is illegal or unenforceable, it will be null and void and applying it agreed by the parties and if not what is set out in the Spanish Civil Code.